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शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रEFFECTIVE Crisis Communication: Moving from Crisis to Opportunity. Sage, 2011.
एमएलए (9वां संस्करण) प्रशस्ति पत्रEFFECTIVE Crisis Communication: Moving from Crisis to Opportunity. Sage, 2011.
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